Working in Operations.
Our network is always on duty, always in demand. So it has to be reliable. This is all down to the support and diligence of our Operations team. They make sure our network is constantly available. This means our customers' experience is in their hands – whether it's troubleshooting glitches or making it bigger, better, faster and stronger.
The department breaks down into various teams. Service Management and Service Desk troubleshoot on partner issues; getting to the heart of the problem and coming up with a fix. Service Desk is also the first port of call for all partners and suppliers.
Our Back Office teams keep our network available and continuously improved while our data centre and field teams keep the infrastructure ticking over. All of these are ably supported by Service Transition who takes care of projects that improve services for our customers.
Where you could be working.
Glasgow.Let’s be honest: what doesn’t Glasgow have to offer? Once the ship-building capital of the world, this great city now holds its own as a serious cultural metropolis. Glasgow is an energetic hub of innovation and creativity: it’s no surprise we’re based here.
Maidenhead.Maidenhead is the town on our letterhead – as such, we’re proud to be based here. We’re not the only ones: unsurprisingly, many other cutting-edge UK telecoms companies have decided to establish their headquarters west of London. What’s more, if you’re commuting to work, it’s also really easy to get to, as there are plenty of rail services and – if you’re driving – it’s just off the M4.
Reading.Reading is a town with an up-and-coming reputation, and has plenty to offer those who work there. This part of Berkshire has become a hive of technology innovation and is home to a host of start-ups and established businesses. So we feel right at home.
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